cinta99 Casino & Sportsbook Data Care

This page describes what we collect when you use cinta99 and how we keep that data protected. We collect personal information—email, phone number, identity document details—during account registration and identity verification. We also collect payment information (bank account numbers, e-wallet IDs for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and account transaction data) when you deposit or withdraw funds.

We use your data to verify your identity (KYC compliance), process deposits and withdrawals, provide customer support, detect fraud, and maintain platform security. We do not sell your personal data to third parties. We may share limited information with payment processors, regulatory bodies, and law enforcement where required by law.

Our cinta99 servers may sit outside your jurisdiction. Your data is encrypted in transit and at rest. We retain your information as long as your account is active and for a defined period after closure for regulatory and fraud-prevention purposes. You have the right to request data access, correction, or deletion subject to legal and operational constraints.

What Data We Collect

When you register on cinta99, we collect your email address, mobile phone number, and full name. During identity verification (KYC), we collect your government-issued ID number, issue and expiration dates, and a photo of your ID document. You may also upload a selfie with your ID for facial verification. These details are mandatory for account activation and compliance with anti-money-laundering (AML) regulations.

When you deposit funds on cinta99, we collect payment information specific to your chosen method. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment), we record your e-wallet ID and transaction receipt. For e-wallet payments, we log the mobile banking reference and timestamp. For bank transfers (local payment, online payment, e-wallet, mobile banking), we collect your account holder name, account number, and bank routing information. This data is necessary to process deposits and withdrawals and is shared only with authorized payment processors.

Registration data

Email, phone, full name, username, hashed password.

Identity data

Government ID number, ID photo, selfie, date of birth, address.

Payment data

E-wallet IDs, bank account numbers, transaction receipts, payment timestamps.

Activity data

Login history, game activity, sportsbook markets accessed (Liga 1, Piala AFF, Champions League), chat messages with support.

Device data

IP address, device type, browser type, operating system, cookies, session tokens.

We also collect data about your activity on cinta99. This includes login timestamps, which games you play (Aviator, Sweet Bonanza, Mahjong Ways, live roulette, sportsbook markets), your deposit and withdrawal requests, account balance history, and messages you send to our support team. Device data—your IP address, browser type, operating system—is logged for security purposes and to detect fraud or account compromise.

How We Use Your Data

We use your cinta99 data for several core purposes. First, we verify your identity to comply with KYC and AML regulations. Second, we process your deposits and withdrawals by sharing payment information with our authorized payment partners. Third, we provide customer support—responding to your inquiries about account access, payment issues, game rules, and withdrawal status.

Fourth, we detect and prevent fraud. We analyse patterns in your account activity, login behaviour, and payment flows to identify suspicious transactions. If we detect anomalies—unusual deposits from new payment methods, large withdrawal requests from a new device, repeated failed login attempts—we may freeze your account pending investigation and request additional verification.

Fifth, we maintain platform security. Your data helps us secure your account against unauthorised access, update your account settings, and enforce our terms of service. Finally, we use anonymised or aggregated data to improve cinta99—analysing user behaviour to optimise game performance, payment flow, and customer support responsiveness.

Third-Party Processors and Data Sharing

We share your data with trusted third-party processors only as necessary. Payment processors for local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment receive limited payment information (your ID, payment method, transaction amount, and timestamp) to process deposits and withdrawals. These processors operate under their own privacy policies and are contractually obligated to protect your data.

Our hosting provider stores cinta99 servers, which may be located outside Indonesia. Your data is encrypted in transit (HTTPS) and at rest (database encryption), minimising risk even if servers are offshore. We may share data with regulatory authorities, tax agencies, and law enforcement if legally required through subpoena, court order, or applicable law.

How Long We Keep Your Data

We retain your cinta99 account data as long as your account is active. If you close your account, we retain your personal and payment data for seven years to comply with AML regulations and to support potential dispute resolution. Transaction logs are kept for at least five years for tax and regulatory purposes. You cannot request deletion of data while your account is active or during the retention period required by law.

Your Rights Regarding Your cinta99 Data

You have the right to request access to your cinta99 data. Contact our support team with your account email and ID number; we will provide a copy of the information we hold about you within 30 days. You also have the right to request correction of inaccurate data—for example, if your registered address is incorrect, we will update it upon verification.

You may request deletion of your cinta99 account and associated data, subject to legal constraints. If your account is in good standing (no pending withdrawals, no active disputes), we can close your account. However, we retain transaction records for the retention periods outlined above. Deletion requests do not apply to data we are legally required to keep for AML, tax, or fraud-prevention purposes.

Cookies and Tracking

Our cinta99 platform uses cookies and similar technologies to authenticate your session, remember your preferences, and track basic analytics. Session cookies store your login token and expire when you log out. Persistent cookies may remain for up to one year to remember your language preference and device settings.

We use analytics cookies to measure how users navigate cinta99—which games are most popular, how many users access Liga 1 markets versus live casino tables, and which payment methods are preferred. This data is anonymised and helps us optimise the platform. You can disable cookies in your browser settings, but this may limit platform functionality.

How We Protect Your Data

We employ multiple security layers to protect your cinta99 data. All communication between your device and our servers is encrypted using HTTPS (SSL/TLS). Your password is hashed using industry-standard algorithms; we never store plain-text passwords. Your identity documents and payment information are encrypted at rest in our database.

We restrict access to your data to authorised cinta99 staff members who need it for their roles—customer support, compliance, payment processing, fraud investigation. Staff sign confidentiality agreements and undergo security training. We conduct regular security audits and penetration testing to identify vulnerabilities. We also recommend that you enable two-factor authentication (2FA) on your cinta99 account for additional security.

Changes to Our cinta99 Privacy Policy

We may update this privacy policy from time to time to reflect changes in our operations, legal requirements, or security practices. We will notify you of material changes by email or by posting a notice on our cinta99 platform. Your continued use of cinta99 after such notification constitutes your acceptance of the revised policy.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your data rights, or suspect your cinta99 account has been compromised, contact our support team. You can reach us via the contact methods listed on our FAQ pageWe respond to data access and deletion requests within 30 days.

For jurisdictions that have specific privacy laws (such as regulations in Jakarta, Surabaya, Bandung, or Medan), we comply with those requirements. If your services are available where local law permits, we handle your data according to applicable regulations. For more details on our account practices, review our Terms and Conditions